RECRUITING DESIGNERS IN FRANCE, UK AND NETHERLANDS, INTERNATIONAL JOB OPEN TO SKILLED APPLICANTS

Job Description

In this position, you will develop and promote the UX research discipline inside the organization and design our UX research strategy. In order to make sure our UX research team is deployed as efficiently as possible and is focusing on our primary outcome goals, you will provide UX research leadership and direction for a number of research activities that both influence and support the strategic framework.

Your role includes the following:
Recruit, manage, coach and develop a team of well-performing UX Researchers.
Provide strategic and tactical direction and leadership to the UX research team throughout the discovery and product development lifecycle.
Work hands-on as needed to support your team in research activities. This could be creating research plans, participant recruitment, developing moderation guides, writing surveys, moderating interviews, synthesising findings, etc.
Become a trusted, strategic partner to your stakeholders and counterparts by communicating and showing the value of user research, and by delivering insights that lead to product and service decisions that demonstrate business value.
Use data from a variety of sources to make evidence-based decisions, weigh the impact and tradeoffs of those decisions and seek input where needed to drive alignment.
Ensure UX research incorporates and applies the appropriate stages and dimensions of research – for example: generative and evaluative stages (discovery, exploring, testing, listening) and dimensions (qualitative ,quantitative, behavioural, attitudinal), etc.
Develop a shared holistic overview of our users, using multiple data sources to identify patterns, gaps, segments, pain points, opportunities etc.
Responsible for effective and efficient UX research operations. This includes a clear set of objectives, principles and best practices. It also incorporates optimised systems, workflows, solid costing overviews, effective tooling, etc.
Drive the growth of the whole UX department as part of UX management – this includes atmosphere, collaboration, and skill/competence.

Job requirements
8+ years of experience as a user experience researcher or experience in a related field
3+ years experience managing UX research professionals
Able to easily move between defining the bigger picture of research strategy and getting deep into the details of research and data analysis practices
Proven track record of conducting UX research that translates into meaningful business impact
Strong knowledge of research trends, advances and industry shifts
Proficient in data manipulation and analysis
Experience navigating and supporting teams through high ambiguity and change
Skilled in establishing effective prioritisation within a centralised way of working
Always objective and unbiased in both thinking and doing, across all aspects of the role
Proficient in UX research tooling such as Qualtrics, EnjoyHQ, Loop11, UserTesting, etc.
Skilled at managing multiple projects of various scale and scope simultaneously
Creative, open to learning new things and embracing diverse ideas
Why you’ll enjoy working at the Instapro Group
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.

We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.

These are the benefits you’ll enjoy:

Highly competitive salary package
Hybrid work environment
Hybrid allowance/benefit
Eligibility to receive an equity award
Temporary work from abroad policy
Mental health support
Regular team and social events
Further benefits depending on location
These are the values that guide everything we do:

We put integrity first. We are authentic, transparent and respectful.
We are all stewards. We are stewards of the company on behalf of all stakeholders.
We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
We never stop learning. We are open-minded and curious.
We win together. We collaborate and earn trust with our colleagues.
We are inclusive. We are committed to building a diverse and inclusive company.
Read our values in full here

Interested in applying? Submit your application below and we will get back to you.